Re-organisation of an energy supplier

Re-organisation of an energy supplier

6. October 2017



The energy market is in turmoil: Market liberalisation, energy transformation and the dual role of many users as “prosumers” make the tasks of an energy supplier increasingly complicated. Also, digitisation is ever present – from customer acquisition, customer relations and customer changeover over billing processes to actively managing the energy supply units.


Starting Point


Against this background, our client, a regional energy supplier, decided on a re-organisation and consequent digital adjustment. Because of our extensive technical and management experience in the energy sector, we were pulled in at short notice as an organisation developer and moderator.




Simultaneously with the re-organisation, there were changes in personnel at management level. Due to this, there were several new beginnings, so to speak, designed, implemented, moderated and transformed. Our wide-ranging communication with all participants and on many levels was decisive for our success.




The first step was to have intensive talks with all heads of department and board members, and on the basis of this, a two level workshop concept was developed. The time-frame for this was extremely ambitious, but we kept to it. The resulting two day workshop was judged to be a resounding success by all participants, particularly because it happened as a team event far from the daily business. Thus a new culture of non-hierarchical discussion was not only promoted, but also practiced intensively. A second workshop one month later served to consolidate and fine-tune the new organisation.


Customer Benefit


With our support, our client took a decisive step in the direction of “agile organisation” with this strategically very important project. The company’s communication structures now allow for a new active approach to successfully deal with future challenges and to hold their own within the dynamic market environment.